FAQ

Financing Questions

How do I apply for PayPal Credit?

When applying for PayPal Credit you will be asked to provide your date of birth, Social Security Number and accept the PayPal Credit terms. You will receive a credit decision within seconds. There is no annual fee to use PayPal Credit. You can easily manage your account through PayPal.com. Just click on the PayPal Credit button on the shopping cart to get started.

Do I choose Klarna or Zibby Financing?

Klarna is a traditional lending company, and is considered a ‘prime’ lender for consumers with high credit scores and a well-established credit history. Klarna does pull your Fico credit score in order to determine eligibility. Zibby is a ‘lease to own’ company, that is established to offer sub-prime financing for consumers with less than perfect credit scores. Zibby charges fees instead of interest rates, and does not pull from your credit score to determine eligibility. Both companies will provide you with your payment plans and interest or fees to review before accepting the offer. Both plans also offer no fees or interest charges if paid off within 90 days.

How does Zibby determine credit without doing a 'credit check'

Zibby is a no credit required program however they do pull information from alternative credit bureaus to decide if consumers can be approved. Zibby is designed to approve sub-prime consumers (with lower than average credit scores) but don’t pull (make a hard inquiry) on the applicants FICO score. However even with this more lenient measures, Zibby is unable to lend to every consumer. The reason the customer would have been rejected isn’t because of a credit score number but rather their credit information.

Return Policy

What is the Return Policy?

SleepChoices offers a risk free, 100 night trial on mattresses! Your Snuz Mattress can be returned if you initiate the return within the trial period. Returns are picked up free of charge. We partner with The Salvation Army Pickup program whenever possible. We do not offer an exchange policy.

We begin mattress pickup scheduling immediately upon being notified of customer intent to return a mattress. Pickup typically takes about a week but can take up to 4 weeks based on The Salvation Army Pickup availability.

All mattresses must be returned in original condition without any rips, tears or stains. If the mattress has been damaged, we are unable to accept it as a return.  Some states require mattresses to be returned in a Mattress Bag.  They are available at department stores, home improvement stores, and moving supply centers.

Returns are accepted for mattresses only. Foundations, pillows, mattress protectors and bed frames are final sale items and can not be returned. Return refunds will be for the value of the mattress purchase price

If you have any further questions, please contact us at customerservice@sleepchoices.com .

Mattress Questions

How was the mattress designed?

  • The outer, custom engineered cover has cooling properties with anti-dust mite enhancements that is soft to the touch and helps you keep cool as you sleep
  • Our first layer is a polymer layer that conforms to your body and offers superior support. It also has a zoned section at your shoulder and hip level to help relieve pressure during your sleep that reduces tossing and turning at night
  • Our second layer is charcoal infused memory foam that helps wick away moisture, odor and provides contoured support your body
  • Our bottom and most important layer, constructed with a high-density foam, provides the necessary stability and support to maintain a comfortable night’s sleep

Background of Professionals Designing the Snuz Mattress

Over 50 years of bedding experience went  into the development of the Snuz Mattress. Our engineers and designers have made every effort to design a mattress utilizing facts from sleep science  that fits your needs

What type of fire retardant chemicals do you use to produce the Snuz Mattress?

We do not use chemicals as a fire retardant in the manufacturing of our mattresses. Our suppliers provide us with a Fire Retardant(FR) Barrier which is inherent in the foam and produced at a determined weight in order to deliver the protective barrier needed in our mattress. As part of our quality program, we regularly perform testing to verify our mattresses meet the CPSC flammability regulations (16 CFR 1633).

All of our polypropylene foam is CertiPUR-US® certified providing you with these additional safeguards:

  • Made without ozone depleters
  • Made without PBDEs, TDCPP or TCEP (”Tris”) flame retardants
  • Made without mercury, lead, and other heavy metals
  • Made without formaldehyde
  • Made without phthalates regulated by the Consumer Product Safety Commission
  • Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

What type of foundation do I need for the Snuz Mattress?

Our mattress has been designed to be placed on any type of foundation…box spring, solid platform or slatted foundation. Just make sure to have the correct center support system with a  Full, Queen, King or Cal-King mattress foundation. You can find our foundations by visiting here: Foundations and Other Products

Tell me more about the 100 night sleep trial period?

You have 100 nights to test your mattress. If you are not completely satisfied with your purchase simply contact us and we will return your mattress purchase price hassle free.

How long will it take to receive my mattress?

Our mattress is made in Chicago and ships the same day for orders placed before Noon EST. Delivery is free via UPS. Standard delivery takes 3 to 5 business days. All deliveries require signature, and cannot be left ‘at the door’.  After 3 attempts the mattress will be returned and the delivery will be cancelled. There may be a delivery charge if customer requests a second delivery attempt after the mattress has been returned.

Do I have to buy special sheets to fit your mattress?

Our mattress is 10” thick. Most standard sheets fit very easily

Can I use a mattress protector with your mattress?

Yes, and we recommend the use of a mattress protector to extend the life of your mattress.  Avoid liquid spills, dirt, food, etc. on the mattress since this will affect the characteristics and performance of the foam layers and will void your warranty and 100-Night Sleep Trial. Even if you don’t keep your Snuz mattress, mattress protectors are universal and will fit on other similar sized mattresses.

How long will it take to “break-in” my mattress?

The ‘break-in’ period will depend on each person’s height and weight and the time spent on the mattress. Based on an 8-hour sleeping period per day, it may take between 3-5 weeks of regular use.

What is the mattress made of? How is it made? Is it safe?

Our mattress has 4 components.  The first is a top layer of 2” high quality, high density polyurethane foam with a 7-zone design that helps to reduce the pressure points at your shoulders, hips and knees. The 7-zone design also promotes air flow in the top layer that keeps you cooler while sleeping.

A second layer, 2” Graphite infused memory foam, conforms to your body contours to give you the support your body needs. It also wicks moisture away and prevents odor.

A third and main support layer is a 6” foam core made of high quality, high density foam that provides support for the the 7-zone top layer and the graphite infused memory foam layers.

The forth component, the Snuz mattress cover, is a breathable high-performance stretch knit fabric made with rayon and polyester with Feran Ice finish to help your body stay cool.

All of our foams are CertiPUR-US certified, meaning they are free from PBDEs, heavy metals, phthalates, formaldehyde and harmful chemicals and carcinogens.

What is foundation shown in your product picture?

We use the foldable Simple Life design foundation and we sell this foundation type as part of our bedding accessories. However, our mattress will work well on any type of foundation (solid platform, slatted, wood or steel foundations). You can check out the Simple Life foldable foundation by clicking this link

Will this mattress be suitable for stomach sleepers?

Our mattress was designed for various sleeping positions…back sleeper, side sleeper and stomach sleepers. In any of these sleeping positions you will feel your body being supported evenly in order to reduce pressure points

Do I have to use a box spring under the Snuz Mattress?

No. You can place your mattress directly on a solid or slatted platform or on your floor.

Can I use a mattress warming pad directly on top of the Mattress?

We do not recommend the use of heating pads over the mattress since we do not know the construction and safety features of the heating pads. Plus, a heating pad may affect the properties of the foam and therefore affect its performance.

How can I clean my mattress?

The best way to keep your mattress clean is by using a quality mattress protector, like the ones found here.

What is the Warranty?

You have a limited 10-year warranty in your mattress purchase. Please refer to the warranty terms at Warranty Information

Does the mattress have an odor?

The mattress is made with CERTIPUR-US CERTIFIED foam right here in the U.S.A. utilizing the latest in manufacturing technology and complies with the latest International Organization for Standardization (ISO) standards.  Since the mattress is packaged immediately after it is produced you may detect a slight odor from the polyurethane foam…this is normal It will dissipate quickly. We recommend ‘airing’ the mattress out before putting a mattress protector on it.

Do you ship outside the USA - Alaska or Hawaii?

Yes. We ship to both Alaska and Hawaii but there is added freight cost. The mattress will ship during the first 3 days after the order has been placed. Since the mattress in shipped outside the domestic United States it may take an additional 10 -15 days for delivery

Do I need to be home to sign for the delivery?

Yes. If you are not available to sign, we will not deliver the bed. This policy is due to claims made on mattresses that have been delivered but not received by our customers. We apologize for any inconvenience this may cause.

How can I try a Snuz Mattress to be sure it is for me?

SleepChoices LLC offers a 100-night trial. If, for any reason, you are not satisfied with the mattress you have 100 nights to return it at no charge. Just contact our customer service team at: customerservice@sleepchoices.com and we’ll handle the rest. (only one return per address and/or household. The 100night “Risk Free” trial is voided if the mattress is transferred or sold to another user).

 

Remember that the true test of your mattress is done at home and not at a mattress store, so enjoy your Snuz Mattress…we’re sure will love it!

The 100 night “Risk Free” trial is only valid to the original mattress owner that purchased the mattress from our website or from our authorized “Snuz” mattress distributors

The 100 night “Risk Free” trial and warranty are voided if the mattress is shipped outside of the United States of America.

Foundation Questions

Do I need a foundation for my mattress?

No. You can place your mattress directly on a solid platform (wood or steel) or on the floor, however the use of a foundation unit will elevate the mattress to a convenient sitting height. The foundation unit can also be placed on steel bed frames, with rollers which makes it easier to move the bed for changing of sheets and making of the bed.

What is your foundation made of?

Our foundation is made of steel for superior strength and stability. It’s a Folding Compact Mattress Foundation that comes in a box that it’s easy to handle by both the consumer and the shipping company.  We also use an upholstery foundation cover with a nonwoven fabric.   The products are made by Leggett & Platt, the top furniture components and products company in the U.S.  Products in this category are warranted by Leggett & Platt.

What is the height of your foundation?

Our foundation come at 6.5” standard height and they are design to fit all Snuz mattress sizes

Do you have a trial period for your foundation?

We do not offer a trial period on the foundations and all sales are final for the Foundations

What is the warranty on your foundation?

Our foundations come with a 1-year limited warranty,from the purchase date, against any workmanship or material defect

Where is your foundation made?

Our foundation was engineered and designed in the USA and it is manufactured overseas under the strictest quality control methods.

Can I use my existing bed frame or do I need a new one?

If your bed frame has a center post then it will work fine, (as long as it is in good condition). We offer a very durable and dependable bed frame that will work with any size mattress. Keep in mind that bed frames (as well as foundations, mattress protectors and pillows) are not returnable or refundable Click here to see your frame.

What is CertiPUR-US Certified Foam?

Made without ozone depleters

Ozone’s presence is important in our upper atmosphere, where it provides a shield from the sun’s radiant energy. The Montreal Protocol, adopted in 1987, mandated that industries eliminate ozone depleting chlorofluorocarbons (CFCs) by the year 2000. U.S. foam producers were well ahead of schedule in complying with this regulation. Unfortunately, in some parts of the world, CFCs are still used to manufacture foam. The CertiPUR-US label prohibits the use of any CFCs, or other ozone depleters, in the foam manufacturing process.

Made without PDBEs, TDCPP or TCEP ('Tris') flame retardants

Some PBDEs (polybrominated diphenylethers) were used in foam to meet certain state flammability requirements, but those PBDEs were effectively banned in the U.S. by the Environmental Protection Agency (EPA) in 2005. Other flame retardants that have been identified by the Globally Harmonized System (GHS) as substances that may cause cancer, may cause genetic defects or may damage fertility or unborn child (1A, 1B) may not be used in certified foam. TDCPP or TCEP (“Tris”) are among these FRs. A complete list of specific FRs prohibited in certified foam may be found in our Technical Guidelines or at certipur.us/FAQ.

Made without mercury, lead and other heavy metals

Though not common components of foam chemistry, heavy metals in food (mercury in fish) and in the home (lead paint in children’s toys) have made the entire heavy metal family an area of concern. CertiPUR-US laboratory testing subjects material extracted to molecular analysis capable of detecting even trace amounts of heavy metal content. CertiPUR-US verifies that registered foams are made without mercury, lead and other heavy metals.

Made without formaldehyde

Like heavy metals, formaldehyde has never been used as a raw material in foam. Formaldehyde has been labeled as a cause of poor indoor air quality. The absence of formaldehyde in foam is verified in CertiPUR-US-certified foam by a small chamber emission test.

What are Phthalates ?

Phthalates (pronounced “thal’-ātes”) are mainly used as a softening agent in the manufacture of some consumer products. The Consumer Product Safety Improvement Act (2009) eliminated the use of seven specific phthalates for use in children’s toy and child care items. CertiPUR-US goes a step further by requiring detailed laboratory analysis of foam extractions and prohibiting the use of phthalates regulated by the Consumer Product Safety Commission in all CertiPUR-US certified foams.

Low VOC(Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

Volatile Organic Compounds (VOCs) are a major component of air pollution. VOC emissions from household products are also a concern for indoor air quality. CertiPUR-US certified foams are tested using a small chamber test standardized by the International Organization for Standardization (ISO).* In the test, foam samples are conditioned for 72 hours after which emissions of total organic compounds are measured. Results of this test verify that CertiPUR-US compliant foams have low emissions for indoor air quality (less than 0.5 parts per million).

*ISO is one of the largest voluntary standards development organizations in the world, and is a trusted source for technical standards for materials, products, systems, and services. Known for their high technical quality and market relevancy, ISO standards have an important role in the technical infrastructure that guides design, manufacturing and trade in the global economy.

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